If your order hasn’t arrived within the expected delivery time, please contact our customer service team for assistance. For orders within Nairobi, standard delivery typically takes 3-5 working days, and next-day delivery is available for orders placed by the required cutoff time. Be sure to check your order confirmation email for tracking details or any updates.

Yes, next-day delivery is available 7 days a week, including public holidays. For same-day dispatch, please ensure your order is placed by the required cutoff time.

We deliver to all regions within Nairobi. For areas outside Nairobi or specific delivery locations, you can find Updated delivery & Shipping details for all our products will also be available at checkout.

Alternatively, contact us to confirm availability.

Next-day delivery is available on orders over KES 25,000, provided they are placed by 9 PM the previous day for deliveries between 12 noon and 5 PM. For urgent next-day orders delivered throughout the day, a KES 2,500 fee applies.

Yes, for the security of your order, someone must be present to sign for delivery. If you’re unavailable, you can arrange for someone to sign on your behalf.